Frequently Asked Questions

We prioritize timely care. New and existing patients can typically be scheduled for an appointment within one week.

Because we maintain a limited patient panel, we are often able to accommodate urgent needs quickly. Please contact the office directly for the earliest availability.

You will always be seen by Dr. Cheng personally. We do not utilize Nurse Practitioners (NPs), Physician Assistants (PAs), or other mid-level providers. Every aspect of your clinical care and communication is handled directly by your physician.

We are not contracted with commercial insurance plans or Medicare/Medicaid. Following your visit, we can provide you with a “superbill” that can be submitted to your insurance provider for possible out-of-network reimbursement.

Absolutely. While our practice operates on a fee-for-service or out-of-network model for our professional time and expertise, your insurance remains fully functional for external services.

We offer both. Whether you prefer the convenience of a virtual visit or the personal connection of an in-person appointment, you will always receive the same dedicated time with Dr. Cheng.

*Please note telehealth visits can only be conducted in California

Dr. Cheng is fluent in English and Mandarin. For all other languages, we recommend that patients who are not comfortable in English bring a translator or a bilingual family member to their appointment.

You have a direct line to Dr. Cheng through our secure patient portal for routine refills.

To ensure your safety and the highest standard of care, any new symptoms, medication changes, or dosage adjustments require a follow-up appointment. This allows Dr. Cheng to personally evaluate your progress, accurately diagnose new concerns, and discuss the clinical reasoning for any treatment changes with you directly.